Frequently Asked Questions

Creating an account is easy, simply click ‘My Account’ at the top right of the website (in the black banner), click to register and complete the required fields.

If you're having trouble logging into your account, try clicking the "Forgot Password?" link on the account page. Enter your email address, and you'll receive an email with instructions to reset your password. Please check your Junk folder if you haven't received the email. Also, ensure you use the same device to request the password reset and to access your account. For security reasons, our system only allows the device that requested the reset link to complete the process.

There are several ways you can find out what's on offer:

Sign Up for Our Newsletter: Scroll to the bottom of our website and click the teal button labelled ‘Sign up to get our latest offers.’ This way, you'll receive exclusive deals and sale notifications directly in your inbox.

Follow Us on Social Media: Keep an eye on our Facebook or Instagram pages where we regularly post updates on sales, promotions, and special offers.

Visit Our Promotions Page: Check the "Promotions" page on our website for the latest discounts and deals available in-store and online.

Items are typically in-store before going online, therefore it is possible that products can sell out before going online. In addition, some items are not able to go online for a variety of reasons beyond our control. Our website has thousands of items online and we are continually working to expand our online inventory.

Unfortunately, although our inventory is updated daily, our website is linked to our physical store and we cannot guarantee inventory, particularly on sale items or during sales.

We cannot accept payments with international or American Express (AMEX) cards on our website. However, you can still complete your purchase using an international card through our Personal Shopper service. Unfortunately, we can no longer accept AMEX cards due to updates in AMEX processing requirements in Bermuda. If your card is local and you are still having issues please email your contact number to our Personal Shopper at gibbons@gibbons.bm, or call 441-294-3150, and we will assist you in processing your order over the phone. Please note that we do not offer international shipping.

If we haven’t yet sent you an email stating that your order is ready for pickup, you can cancel it. If we have already processed it, you’ll need to ask for a refund instead.

Yes, you can purchase the item in-store even if you've placed an online order. However, your online order will not be automatically cancelled; you'll need to cancel it separately.

We currently do not offer international shipping, and our website does not accept overseas credit cards. However, if you'd like to make a purchase for local delivery or in-store collection, our Personal Shopper can assist you with processing international payments. Please reach out to us at gibbons@gibbons.bm or call us at +1-441-294-3150 for further assistance. If you’re interested in ordering and shipping Bermuda Blue or Bermuda Breeze perfume internationally, please reach out directly to the vendor at INFOBB@PDL.BM for more details.

Yes, we offer island-wide delivery

Orders for delivery purchased online will be delivered on the next delivery date following receipt of the confirmation email. Once your order has been packed and prepared to deliver, a confirmation will be sent via EMAIL, letting you know that your order will be sent out for delivery on the next available delivery day.

We deliver island-wide to all Parishes within Bermuda on Mondays*, Wednesdays & Fridays. Orders for delivery will be delivered on the next delivery date following receipt of the confirmation email. Once your order has been packed and prepared to deliver, a confirmation will be sent via EMAIL, letting you know that your order order will be sent out for delivery on the next available delivery day. If no-one is available to accept deliveries, we will leave packages at the door or within reception areas.

*or on the next delivery date following public holidays

If our information was incorrect or we accidentally gave the customer the wrong size, redelivering the correct size is free. However, if the customer purchased the incorrect size, the customer would be charged for delivery.

You will receive an email from Gibbons confirming that your order is ready for pickup or delivery. The email will include the specific date, and any additional instructions to ensure a smooth collection or delivery process.

We offer same-day collection for orders placed by 1:00pm, Monday - Saturday. If you order after 1pm, your items will be available the next business day*. Orders placed on a Sunday will be available for pickup the following Monday from 3pm-6pm.

*An email confirmation will be sent once an order has been placed and then when it is ready for collection, please wait for the confirmation email before coming to collect. Proof of purchase and Photo ID is required to collect any orders.

Our Click + Collect is located in the northeast corner of our Children's Department on Church Street. 18 Church Street, Hamilton (opposite the Bus Terminal).

Online Click & Collect orders are available for pickup Monday – Saturday from 3pm to 6pm.

Uncollected orders will be donated to charity after 60 days.

Please make sure the delivery email address is correct before placing your order.

If you realise you’ve entered an incorrect email address, please contact gibbons@gibbons.bm as soon as possible and include your order number. We'll do our best to prevent unauthorised use.

If the digital gift card has already been sent to the incorrect email address, it can only be replaced with a physical gift card, which will be available for collection from our Click+Collect Depot at Gibbons Company, Church Street.

Gibbons Gift Cards/MAC Gift Cards are valid for 2 years from the date of purchase. Any remaining balance must be used before the gift card’s expiration date.

No. Gift Cards are non-refundable.